Terms and Conditions

By using this website you acknowledge that you agree to the terms and conditions. ‘We’, ‘us’ and ‘our’ refers to Luxe Blooms. ‘You’ and ‘Your’ refers to you the customer, client, visitor or anyone browsing this website. All prices are shown in Australian Dollars (AUD) and are inclusive of tax where applicable.

Delivery

It is your responsibility to ensure the correct delivery address and details are supplied. For business locations, please ensure the name of the business is supplied with the address. We cannot guarantee delivery times. However, we will try our best to fulfil any special requests if you contact us. If the recipient is not home at the time of delivery, we will leave the flowers in a spot we deem safe enough to do so. If the arrangement is accepted by another person on the recipients’ behalf, we deem this to be delivered and accept no responsibility for the arrangement from this point onwards. If a delivery is unable to be completed due to incorrect address, locked gates, or no safe place, the arrangement will not be delivered and we will attempt to contact you to discuss. If a second delivery is required, we will charge an additional delivery fee of $15.00.

Flowers

Once flowers are received, it is up to the recipient to take the proper care (see ‘Flower Care’ page) required to maximize the flowers’ life span. Exposure to severe weather conditions, and more particularly extreme changes in temperature, can shorten the life span of flower arrangements immensely. In the unfortunate event that the rose colour you ordered is unavailable from the markets, we will contact you as soon as possible and arrange an alternate colour or flower, or if you’d prefer – a refund. Ordering ahead of time (the sooner the better) is the best way to ensure you get exactly what you want. Every box of flowers we send out are made to order, and therefore are extremely fresh.

Refund/Replacement Policy

In the unlikely event that you are not happy with your flowers, please contact us within 24 hours of receiving them so we can discuss the issue and various solutions. In the event that replacement flowers are required, the original box must be supplied to hold the new flowers. 

If you require a refund before the delivery date due to change of mind, we will not refund the fees it cost us to process the payment. Generally fees are 2-6% of the order value, depending if you paid via credit card, PayPal, or Afterpay.